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Customer Service Supervisor, Emma Treeby


Optimise efficiencies with one specials supplier

Time is money for busy health care professionals. Sourcing your specials and special obtains from one place is a critical time and money saving initiative that drives operational efficiencies. With our unrivalled range, there should only be one call you need to make. Our Customer Service Supervisor, Emma Treeby explains how we help thousands of pharmacies with their requirements all year round.

With the Customer Services team dealing with in excess of 1,500 calls a day, Emma says: "We work hard to meet all customer requests, but these are called 'specials' for a reason and we do get requests for unusual items."

"When we receive a call, our first task is to check whether we already have the item available. With thousands of lines in stock, it's not very often we don't have an item listed. However, in the rare instance where the requested item is not in stock or has not been previously supplied, we work closely with our Sourcing Division who will contact suppliers and importers on behalf of customers."

Emma continues: "In a competitive market, customer service is what differentiates Quantum Pharmaceutical from our competitors. Our aim is to make things easy. We do all the hard work so you can focus on spending time with your customers."

"We constantly challenge ourselves on service to ensure we're your first choice. We understand the pressures pharmacists face in keeping up with the demands of a 24/7 NHS. As a result, we operate market-leading cut off times and promise next morning delivery on stocked lines."

"And of course, we're also here to support customers with any queries relating to formulations or ingredients to ensure items are appropriate for the end patient. An example would be for a patient who's a vegan or who has an allergy. In such instances, customers can access our specialist pharmacy advice to understand suitability of the item through our 'Make Sure' service."

"We're delighted to be helping pharmacists UK wide and receiving your positive feedback reflects our commitment to serving you well."

Marie Brailey, Dispensary Manager from Pinhoe & Broadclyst Medical Practice, Exeter explains why she values our service:

"Quantum offers excellent all round service. Only last week we placed an order at 5.20pm and received it at 10am the following morning. I have found Quantum to be very approachable and never hesitate to speak to them regarding any queries. The staff are always polite, friendly and very informative regarding any stock or delivery information."

With an estimated £30 billion NHS funding gap to plug over the next five years, there is no doubt that the future will bring challenges for everyone involved in healthcare. Pharmacy is no exception, which is why choosing a supplier that delivers the best value is more important than ever. Trust us to ease your burden and help you meet your specials requirements.

We're on hand to help with even the most unconventional queries and requirements. Freephone 08000 439 372 or email, 8am until 10pm, Monday to Thursday and 8am until 6pm on Fridays (exclusions apply on bank holidays).