Count on us for your sourcing challenges
In a bid to help you meet patient needs, quickly and efficiently, you can count on us to work through the toughest challenges and the shortest timescales to find thousands of hard-to-source specials and obtains with a single call, email or fax. We speak to Sourcing expert, Stacey Liddle about our customer-first approaches and how it has benefitted pharmacies and patients alike.
"When we receive a sourcing request, it's always at the forefront of our mind that there will be a patient waiting for it. That's what drives our determination to work quickly and tirelessly.
Recently, a customer contacted us after finding it really challenging to source a rare obtain. The call came in on a Monday, and the product was needed by Friday as a matter of urgency. The patient's supply was about to run out, with potentially serious consequences. It became our top priority and it was all hands on deck within moments of the call.
During the initial contact, we gathered as much information as possible, which allowed us to speed up the search and prevented any unnecessary phone calls into the pharmacy after that point.
Despite the rarity of the product requested, we were successful in scouring our vast supply base to find the required product in Europe. Once the details and price were confirmed, we were able to add the product into our system within hours. We then placed the order on behalf of the pharmacy and kept them informed throughout for added reassurance.
We really did meet the challenge head-on! Sound product knowledge, skilful supply-chain management and robust processes all came together to deliver the goods. The pharmacy received the product within three days with one day to spare until the patient ran out. As you can see, we will always put customers first - nothing is ever too much trouble!"
Got a sourcing requirment?
We make light work of sourcing hard-to-find products so why not put Stacey and the Sourcing team to the test? We're ready for the challenge from 8am to 10pm, Mondays to Thursdays and 8am to 6pm on Fridays*.
Call: 08000 439 372
Fax: 08000 439 378
*Times may vary during Bank Holidays.