News & events


Ordering Process Best Practice

28.07.2017

How to stay up-to-date and compliant

The MHRA have recently issued a statement outlining the expectations regarding unlicensed orders from Specials manufacturers. The article confirms that to meet regulations all Specials orders must be submitted in writing to protect patient safety. Here at Quantum Pharmaceutical we want to ensure that all of our customers stay up to date with MHRA guidelines and that you continue to remain compliant with minimal impact to your day to day operation.

The MHRA guidelines state, "manufacturers licensed to make specials must get confirmation of orders in writing, for example by email, fax or via an on line ordering system provided by the manufacturer*."

As quality underpins everything we do at Quantum Pharmaceutical we have added additional ordering documentation to our website, which clearly defines the four different ordering channels available (phone, fax, email and online) and the steps to take for each to ensure full compliance.

New ordering documentation can be found here

In addition to the new ordering documentation Quantum Pharmaceutical have added an even simpler way to place your specials order. The new Quantum Pharmaceutical online ordering form allows customers to order direct from our website. Once the order has been placed you will receive an automatic written order confirmation for your records via fax or email. Please note you must already have an account with Quantum Pharmaceutical to place an order online. Accounts can be opened by emailing our customer service team, orders@quantumpharma.co.uk.

Please note the new online ordering form will be available from the 1st September 2017

If you have any queries about anything covered in this article or would like more information on our ordering options, please contact your Account Manager or our Customer Service Team on 0800 043 9372.


*www.pharmacyregulation.org